FAQ



 Information about Proud To Be A...

Proud To Be A... wants you to celebrate your job and to show the world how you feel! Our range of items will look great on your desk or in your office. They're also ideal for a gift for a work colleague or a student on placement with you. Use them to celebrate a graduation of a friend or family member, a promotion or thoughtful Secret Santa gift.

Ten great reasons to shop with Proud To Be A...

  1. We offer a great range of gifts and products, all related to the world of work
  2. There is free UK delivery on everything - there are no extra costs added at the checkout
  3. Plus we ship quickly and make sure your items are dispatched with care
  4. Pay easily and securely using PayPal using your debit/credit card or balance in your PayPal account
  5. We offer clear and straightforward returns if needed - please note: personalised items can't be returned as they've been created especially for you
  6. We don't do anything with your name, address or email address other than inform you by email when your order has shipped
  7. Our search facility makes it easy to find your job title....
  8. ..but if it's not there, let us know and we'll add it! We can notify you when it's on the site too if you give us permission
  9. Our gifts will raise a smile and be really appreciated by the recipient!

Postage 

FREE standard postage on all orders within the United Kingdom!

We ship quickly and your item will be dispatched ASAP following payment (we ship Monday to Friday, obviously excluding Bank Holidays). You will receive an email to let you know that your order has been dispatched.

We take great care to ensure your items arrive in great condition: we print your address onto a label, so the postperson can clearly read it. The address details you provide are the ones we use so please make sure your details are correct: we are not liable if you have given us any incorrect details (spelling mistakes, etc).

We reserve the right to send any large, bulky or fragile orders by a courier service.

In very rare circumstances an order could be delayed due to strike action by mail services or in the event of a natural disaster (such as flooding or bad weather affecting postal services) at any point along the shipping path but this will be an issue that everyone in the vicinity would be affected by and aware of.

Please note: Personalised items are made to order, are not held in stock by their nature and timescales will apply - please take this into account if you are buying a gift for a special occasion, birthday or event. Check the item for specific delivery timescales and make sure you order your item in good time for it to be personalised to order and delivered! We cannot be held responsible if we have dispatched your order within the quoted timescales.

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Payment     

We use PayPal to process all our payments, as it is a service that most people are familiar with. There is no charge to you for using this service. You can make secure online payments using your debit card, credit card, bank account or PayPal balance. PayPal is a global leader in online payments with over 20 million UK accounts and is the safer, faster way to pay online. PayPal doesn’t share your financial details with sellers and provides industry-leading fraud protection. Sign up for a PayPal account here.

Proud To Be A... does not have any access to any of your PayPal details (email address or user name used to log-in, passwords or credit/debit card numbers). This information is processed externally by PayPal - you are transferred securely to their website and then returned back to this one once the payment has gone through. You can cancel the payment process at any time prior to pressing the 'confirm payment' button.

All of our prices are inclusive of applicable current taxes within the United Kingdom.

Having problems with your payment? Don't have a PayPal account? Follow our simple step-by-step guide.

PayPal Acceptance Mark

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Returns 

You have a legal right to cancel your order up to and including 14 (fourteen) working days after you have received your goods in line with The Consumer Contracts Regulations 2014.

However - please note, in line with DSRs and the Office of Fair Trading, items that have been personalised cannot be cancelled once they have started the production phase and cannot be returned as they have been made for you. This means extra care is needed by you when ordering your item to ensure the spelling and punctuation (if applicable) is correct. We cannot be held responsible if you have mis-spelt a word on your order.

If you need to cancel a non-personalised (or personalised if it has not yet begun production) order, you must do this by writing to us or emailing us as soon as possible, giving us your order number and/or contact details (this allows us to identify your order). If you formally cancel your order once it has already been sent to you, but before you receive it, you have a legal right to refuse delivery.

If you have already received your order and you wish to cancel within the fourteen working day time-frame, you are under a duty to take reasonable care of the items whilst they are in your possession. Under Consumer Protection (Distance Selling) Regulations 2000, if you do not exercise reasonable care and the goods are damaged or have been used, we have a right to deduct money from the refund. If you cancel an order within the specified time-frame and you have already received it, you are required to return the item(s) (and packaging, where possible, being mindful of your duty to take care of the items) to us. If you fail to return the goods, we may have a claim against you for breach of contract.

We will refund the costs of the goods as well as any postage you paid at the time of placing the order or offer a replacement, depending on your preference. We may refund the cost of returning the items to us at our discretion, but definitely if it's because of a mistake at our end or your goods are defective. We will refund you as soon as possible using your original payment method. It is advisable to obtain proof of posting, in case the items go missing in the postal system.

Your statutory rights as a customer are not affected.

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Privacy 

We take your privacy seriously. We comply with the new Data Protection Act (DPA) (2018) and General Data Protection Regulations (GDPR). The only details we have are your name, address and email address (and telephone number if given) when you submit them in order to have your item delivered to you (it wouldn't go far without it!) We also have the data of your personalisation (the details you want to put on your item - name, short message, etc.) If you want the item to go to a different address, we also need details of that. These details, where applicable, will also be shared with our suppliers in order to process your order. They too will be subject to DPA and GDPR regulations.

As stated in the 'Payment' section of this page, when you pay for your item we do not see or have any access to your credit or debit card details; these are processed externally via the PayPal system. 

We keep some emails for our records which are stored securely in a password protected cloud - in case of return, dispute and also for us to do our accounts (boo!) You are free to ask us to delete your personal details, which will appear on the following: our notification of order received email, notification of PayPal payment received (name and address only - no financial details), supplier order confirmation and dispatch notification (if applicable), Royal Mail order confirmation (if applicable) and our emails to you confirming your order and letting you know it has been dispatched. You can do this by emailing us at [email protected] 

We will only email you to confirm your order and to let you know when your order has been dispatched, as we're sure you'd want to know that! Other than that, on rare occasions we may need to email you if there is a problem with your order or if you have asked us a question. We do not sell or otherwise use any of your personal details (including email or home address).

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Cookies

 

 

A cookie is a small file which helps us analyse web traffic such as which pages are the most popular and the times of day people mostly visit the site. The traffic log cookie is placed on your hard drive once permission is granted by you and your computer. When we look at who has visited the site it shows us an IP address and location (normally a city near to you but sometimes it's not even that accurate!) and a list of visited pages with times - we are unable to see any other information, such as names, addresses, etc.

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Images 

The design of the Proud To Be A... website is the property of us to which we retain the copyright. Some items are designed by us (and we have stated this in the description) and therefore we also retain the copyright to them. All our website images have an embedded watermark as well as a visible one, to allow very easy identification. This watermark on items for sale is for the protection of images only - it does not physically appear on any products.We will take legal action if our photographs or images (or text) are used by people or businesses that do not have the right to use them. We will always report listings to eBay, Amazon, etc that reproduce our images or text. 

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General 

Visit our Media Page to find out about opportunities to work with us.

Click the link to visit Which Consumer Rights page on Distance Selling Regulations and what it means for your as the consumer (The link was valid and active as of 13th June 2014)

This site complies with:

  • The Consumer Protection (Distance Selling) Regulations 2000 (DSRs)
  • The Electronic Commerce (EC Directive) Regulations 2002 (ECRs)
  • The Sale of Goods Act 1979
  • The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECRs)
  • The Consumer Protection for Unfair Trading Regulations 2008 (CPRs)
  • The Provision of Services Regulations 2009

A contract will begin between you and us for the goods once they have been dispatched. We reserve the right to refuse to supply goods or services at our discretion. 

The terms and conditions that are applicable to this website are governed by and subject to English law. By using and placing an order from this website, you agree to be covered by its terms and conditions.

Our address for returns and correspondence only is: Proud To Be A..., 19 Melrose Avenue, Rochdale, Lancashire, OL15 9JD, United Kingdom.

Our email address is [email protected]. Our telephone number is 01706 376977.

We are registered with HMRC and pay all relevant taxes.

We reserve the right to change any element of the design, wording or images on this website at any time and we don't need to give notice that we are doing this.

We sell some gifts containing alcohol - these can only be purchased by people aged 18 or over in accordance with UK law. You will be asked to confirm that you meet this requirement - if you are under 18 please do not attempt to purchase these gifts. We advise you to drink responsibly and be drink aware.

 

Whilst we try to keep the information on this website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

With thanks to RedTapeDoc

 

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We purchase our stock site imagery at Fotolia.

 

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